FAQs

SHIPPING 

When will I receive my order? 

All of our products are produced on demand and will require 3-7 business days to create. Shipping time then depends on your selected method. 

Please be patient as your order is fulfilled and note that requests may go unanswered for status updates while fulfillment is still within 3-7 business days.

Do you ship internationally? 

Yes, you can select your preferred method of shipment on the checkout page after entering your address. 

Are duties and taxes charged on international orders?

Shipments outside of the US may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself.

Will I receive shipping updates or a tracking number? 

Yes, once your order is processed and fulfilled, you will receive an email from our fulfillment company with your shipping confirmation and tracking number. 

Can I change my shipping address? 

Yes, you can change your shipping address by emailing myfavoritemurdermerch@gmail.com with your order number and preferred shipping address. We cannot change shipping addresses after an order has been processed and fulfilled. 

Where are items being shipped from?

All My Favorite Murder merch items are shipping from our fulfillment center in Los Angeles. 

SIZES

Please check out the Size Charts page. 

 

Do you offer any additional sizes? 

Unfortunately, we only have access to the sizes available on our site. We wish we had more variety and we apologize for not accommodating everyone. 

I think I ordered the wrong size. Can I change my order? 

Yes, please email myfavoritemurdermerch@gmail.com with your order number and correct size. We cannot make changes to your order once it has been processed and fulfilled. 

CANCELATIONS AND ORDER CHANGES

Can I cancel my order? 

Yes, you can cancel your order by emailing your order number and a request for cancellation to myfavoritemurdermerch@gmail.com. We cannot cancel your order if your request is after your item has been processed and fulfilled. 

Can I make a change to my order, like update my shipping or email address?

Yes, email myfavoritemurdermerch@gmail.com with changes you would like made and your order number. We cannot make changes after your item has been processed and fulfilled. 

Can I change my billing address?

No, we cannot change anything related to your billing information. If you entered the wrong billing address, please email myfavoritemurdermerch@gmail.com with your order number--we can then cancel your order and you can reorder with updated information. 

RETURNS AND EXCHANGES

How do I return or exchange my item?

If you'd like a size exchange, please email myfavoritemurdermerch@gmail.com. 

Exchanges can only be made for SIZE, not for a completely different product. Meaning that you cannot request a tank top in exchange for a t-shirt. If you ordered a tank top, an exchange can be made for the SAME tank top in a smaller or larger size. 

You will be responsible for any shipping costs incurred to ship the product back to our fulfillment center. Once the returned product has been received, we can send out the correct size you've requested. 

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.

Wrong Address - If you provide an address that is considered insufficient by the carrier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to us and you will be liable for the cost of a reshipment to yourself.

We do not refund orders for buyer’s remorse or size exchanges. 

If your product arrives and is broken and damaged, please email myfavoritemurdermerch@gmail.com. Our trusty merch manager will issue a replacement product for you! 

If your shipment is lost in transit or does not arrive by the estimated delivery date, please email myfavoritemurdermerch@gmail.com. We'll be able to hunt down your shipment or issue a replacement. 

IS THIS WEBSITE LEGIT?

Is this a secured website? Is my info safe? 

Yep! We're hosted on Shopify, which is a secure e-commerce platform. Your information is safe.